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Frequently asked questions
A soft opening means the library will be open to the public with limited hours and services while staff finalizes the building, technology, and procedures.
This helps us ensure everything works smoothly before our full grand opening.
You can help us during this phase by visiting, exploring the space, and sharing feedback.
Week 1 (March 18–20):
Wednesday – Friday
10:00 AM – 2:00 PM
Week 2 (March 23 – 27) and Week 3 (March 30 – April 3)
Monday – Friday
10:00 AM – 2:00 PM
Week 4 – 5 (April 6 – 10, 13 – 17)
M, W, Thurs, Fri
10:00 AM – 2:00 PM
Tuesday
2:00 PM – 6:00 PM
Week 6 – 7 (April 20 – 24, April 27 - May 1)
M, W, Thurs, Fri
10:00 AM – 2:00 PM
Tuesday
10:00 AM – 6:00 PM
Grand Opening
Saturday, May 2, 11:00 AM - 3:00 PM
Please note that this timeline is subject to change at the discretion of the Washington County Library Board of Trustees. Any change in hours will be updated here and through social media.
During the first phase of the soft opening, the following services will be available:
Browsing the collection
Checking items in and out
Placing a limited number of holds on materials from the Gray and Jonesborough branches
Copying services
To help us manage inventory during the early weeks, checkouts will initially be limited to 5 items per card, including up to 5 DVDs and 4 audiobooks.
Some services will be introduced later in the soft opening period as we continue preparing the branch.
These services will not be available during the first phase:
Interlibrary loan and lending between regional library consortia
Programs and events
Meeting room reservations
Partner or community display tables
Public computer use and printing
Faxing
Curbside pickup
Phase 2 will begin on Monday, April 6th. Services will expand to include:
· Return borrowing limits to the original amount of 45 total, 5 DVDs and 4 Audiobooks
· Courier – OWL consortia and lending between JBO and Gray branches
· Allow patron computer use and printing and copying
· Faxing
· Curbside pickup
Please note that this timeline are subject to change at the discretion of the Washington County Library Board of Trustees. Any changes will be updated here on the website.
Opening a new library building involves many moving parts—technology systems, building operations, staffing workflows, and logistics with our regional partners.
Phasing in services helps us:
Ensure everything works properly
Train staff in the new space
Provide the best experience possible for our community
The grand opening is still being planned by the Washington County Library Board of Trustees. Dates and details will be announced after plans are finalized.
Thank you for your patience and excitement as we open the Gray Branch!
We’re thrilled to bring this new library space to the community and look forward to welcoming you soon.
Contact Information
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